Returns & Refunds
RETURNS (non-sale items only)
Making a return is easy! Your return request must be made within 14 days of the order date and comply with our return policy. Returns must be shipped within 5 days of approval, otherwise your return is nullified and invalid. All returns must be requested through our returns portal. We reserve the right to refuse any return sent to us without our knowledge, consent, or approval.
To begin a domestic return from within the U.S. > CLICK HERE.
All returns must meet our policy and be approved by Blak Bear Surf Club. Once your return request is approved, you have 5 days to bring your return to the courier. If the return is not scanned by the courier within the 5 days of approval, your return request will be considered nullified and voided. Please allow us 7 business days of inspection period to process your return once the package has been received at our facility. Once your return is approved through inspection you will be notified via email of your refund. We are not responsible for any returns shipped without our consent or your package will be refused and returned to you. Items should be returned new, unused, unwashed, and with all garment tags still attached. Our QC team thoroughly inspect each and every returning item. Returns that have been worn, damaged, soiled, washed, or altered will not be accepted and will be sent back to the customer. If you purchased an item from an outside retailer that is not from www.blakbearsurfclub.com we are not responsible for any pieces not purchased directly from Blak Bear Surf Club LLC. All items from the Archive Sale, Sale Collection, Jewelry, Fragrances, Swimwear, Gift Cards, and items marked FINAL SALE within the product listing cannot be exchanged or returned at any time. A return is approved as a preliminary management measure. Please note that an approved return does not guarantee that it will be accepted if the merchandise is found to be damaged by the customer or not meeting our criteria. We reserve the right to reject a return that does not comply with our return policy.
REFUNDS
All refunds are issued in the same form as was utilized for payment or if requested for store credit. Once your return package has been received, processed, and approved at Blak Bear Surf Club, your refund will be issued in the original form of payment within 7 business days after the inspection period, at which time you will be notified by email.
EXCHANGES
You may request an exchange for a different size on our returns page. Due to the limited nature of our merchandise, Blak Bear Surf Club regrets that we cannot guarantee availability of merchandise for exchanges that are not the same style. Because we cannot guarantee a hold on an exchanged item, the quickest way is to place a new order on the exchanged item and return your original order.
FINAL SALE - NO RETURN POLICY
Final Sale items will be indicated by text in red on the product page, the checkout page, and your order confirmation page you receive with your order. Thank you for understanding that we are unable to accept returns or offer exchanges on final sale items.
